System Configuration • Factory Reset did not get rid of all user data

Hi eveybody,

I'm asking here because it's been days since I tried to fix my issue. I have a TNAS : F5-221. My problem is that when I tried to update it from 4.2 to 5.1. it worked but get rid of all my user. I tried to create new user for my family and it always says : "user already exist", even though they do not in the system that I can see. I tried also multiple factory reset, multiple installation of different version between 5.0 and 5.1 the TOS and can't get rid of that. it always have the admin and guest. but if I trie to create a user like : bryan, it said it already exist (because, before all those update, it was existing, but i thought that Factory reset would reset it)

So I'm now trying to format all the Hard drive, backup my data before on other drive of course and will try an ultimate reset factory, hoping it will finally do a real reset factory. but I'm worry that if I do that, it will have the same problem as I'm thinking that it could be like and internal backup in the NAS itself and not in the hard drive.

if anyone has any idea for my problem ?

Statistics: Posted by alakam — Yesterday, 23:18

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