Hello! In order to assist you in resolving the issue more effectively, could you please provide the specific version information for TOS and CB? Based on your description, the Agent seems to have successfully established a connection with CB, but the backup task fails to start. To analyze the problem more deeply, we greatly need you to provide some relevant videos or screenshots for reference. Please note that our email (support@terra-master.com) supports attachments of up to 20MB; if the file is too large, we recommend using a cloud storage service (such as Google Drive, Dropbox, etc.) or our NAS sharing function to send a link.Good afternoon, faced with such a problem, Centralized Backup stops doing backups. There is a connection with the machine, the services are up, but there are no backups in automatic mode, when manually activated, it writes that the machine is offline. This happens on all types of Windows /home/pro and even Server 2016. As I understand it, it's not about the Windows version, since on some machines (I work as a system administrator in a small company) Centralized Backup has been running like clockwork for a long time.
Tell me where to look and what to do?
As I said, the services are working, the machines are online. Restarting the users' computers and the NAS does not help. Restarting services doesn't help either. The solution is to delete Centralized Backup and reinstall it, but this is not a panacea, since visually the program does not show whether there was a failure in saving the backup. Therefore, you have to go to the backup save folder and watch the file creation time. Checking 50 backup folders takes time, and then you need to reinstall Centralized Backup on the machines that failed. And it's sad
Additionally, regarding the issue of device and task association, we have optimized and improved it in the latest version. This update includes many important improvements and new features, so you may also consider waiting for our new version to enjoy a better user experience.
Thank you for your understanding and cooperation. We look forward to resolving your issue as soon as possible.
Statistics: Posted by TMgevin — Today, 09:40