Hi all,
I have the same issue.
Only I can do volumen backup of windows 11. When I selected "System only" or "Full backup" it added the task then I tried to start the backup and running in a 3 or 4 second became failed backup.
I'm using TOS 6. The last realese
I tried to find more information into the logs unsuccessfully.
Any help on it I would appreciate it.
Hello, we sincerely apologize for any inconvenience caused to you. To assist you in resolving your issue more promptly, please follow these steps to send your backup logs to our official email (support@terra-master.com):
1. Use the shortcut Win+R to open the "Run" dialog box.
2. Enter "%appdata%" and press Enter, which will open the application data folder.
3. Locate the folder named "Centralized Backup" within this folder.
4. After entering the "Centralized Backup" folder, select the "Logs" folder and the file named "backup_svc_xxxx" .
5. Compress the selected files and folder into a single file.
6. Send the compressed file via email to support@terra-master.com.
Additionally, if your backup needs are not urgent, we recommend that you wait patiently as we will be releasing a new version soon, which may address the issues you are experiencing.
Thank you once again for your understanding and cooperation. We are committed to serving you with dedication.
Statistics: Posted by TMgevin — Today, 09:22