Hi all,
First of all thanks for your time to read my problem. Since several weeks ago, my NAS F4-210 after some hours is reset although you are not using it. After some beeps and blinking leds, it switched off. And after some hours, it is switched on again automatically and it is working fine during some hours, and the problem is repeated.
I have shared a video with Terramaster support where you can see the issue. They have requested me to execute a Linux command for getting logs (no new logs are written when the problem occurs) so I need help becuase I have a lot of content of the HDDs and finally the only solution that Terramaster support has offered me is a discount of 30% of new device. Really?
I can't believe that after 4 years, the device is broken and they have told me that they don't repair it. I would like to know which the problem is. I suppose that it could be a hw problem but nobody of Terramaster confirms me.
I have also configured the device without HDDs and the problem is reproduced, so could it me a memory problem? a problem with the motherboard?
I will appreciate any idea or test that I can follow to see if finally I can recover my content.
Thanks a lot in advance.
With kind regards.
First of all thanks for your time to read my problem. Since several weeks ago, my NAS F4-210 after some hours is reset although you are not using it. After some beeps and blinking leds, it switched off. And after some hours, it is switched on again automatically and it is working fine during some hours, and the problem is repeated.
I have shared a video with Terramaster support where you can see the issue. They have requested me to execute a Linux command for getting logs (no new logs are written when the problem occurs) so I need help becuase I have a lot of content of the HDDs and finally the only solution that Terramaster support has offered me is a discount of 30% of new device. Really?
I can't believe that after 4 years, the device is broken and they have told me that they don't repair it. I would like to know which the problem is. I suppose that it could be a hw problem but nobody of Terramaster confirms me.
I have also configured the device without HDDs and the problem is reproduced, so could it me a memory problem? a problem with the motherboard?
I will appreciate any idea or test that I can follow to see if finally I can recover my content.
Thanks a lot in advance.
With kind regards.
Statistics: Posted by jujosape — Today, 22:21