Storage • Re: Lost all my files after TOS re-install. But data still seems to be on the drives. (F4-210)

Please check if your shared folders are displayed correctly in the list on the TOS Control Panel Shared Folder page.
Could you also verify that the TOS Control Panel shows the correct capacity and space usage for your volume?
If all your shared folders exist and the volume usage is correct, there are likely three reasons:

1. Due to an IP change, the original SMB mapped drive credentials on your PC have become invalid. Please clear the credentials and cache before reconnecting to the NAS. For detailed steps, please refer to:
viewtopic.php?t=2759

2. After resetting the system, the permissions for the shared folders may have been reset. If you haven't set the permissions for the shared folders yet, you won't be able to see them in File Manager or on SMB network mapped drives. Please check and set the permissions for the shared folders.

3. If you confirm that the shared folder exists, the volume is using space correctly, and the permissions are correct, but you still cannot see the files in File Manager or on the SMB network mapped drive, this may indicate a file system error. Please try to fix it by following these steps:
viewtopic.php?t=2575

Statistics: Posted by TMzethar — Today, 15:26

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