Thought I should update this thread regarding Gigaclear.
After much telephone bashing (me, in frustration) I spoke to someone in another department (some fancy name I cannot recall) designed to try and keep customers. Now, I was well out of contract by this time and not really interested in entering another contract but I did finally agree since I was promised "an upgrade will fix the problem". Would it ****! But, now I'm under contract again, might I actually get some service?
Anyway, part of the agreed upgrade would be a fixed IP address - never did figure out a regrade to dynamic ip. In the end I thought, if I had gone that route, it was more than likely I would be put back on CGNAT without a 'by-your-leave'. Fixed IP makes me feel happier for a small "no cost" option in this case. They agreed an upgrade to 500Mbps, fixed ip and Linksys router provided at no extra monthly cost to me. Funny thing is they sent me TWO linksys units in separate shipments. (I was also returning another linksys device they had erroneously sent me before, so the DPD driver was a bit perplexed.)
Speed issue was resolved after more phone bashing! After much discussion phone tech tried to bridge my (old) router (remotely) and that didn't help, then when he 'un-bridged' it found out he had hard-reset it and all my settings were gone. Speedily arranged visit from an "engineer" who actually phoned and asked if he could come a day early as he was "in the area". This chap was a bit more 'in the know' but spent an (inordinate) amount of time trying to solve the problem after the proverbial "This WILL fix it" ......er didn't. This included fitting a new modem (twice) and directly connecting a PC to the modem to run speed checks. (After he suggested hard resetting the Linksys modem I had spent several hours setting up![:evil:]( "Evil or Very Mad")
)
Surprise, surprise - The fault was in the cabinet 500m away. Went away for 10 minutes, unplugged/plugged something and all was fixed. The moral is don't accept the "the fibrre optics are clean and/or check out OK". It doesn't matter if the equipment is broken. Apparently someone else was also plugged into that device, so goodness knows if they will fix their network as well.
In the end I took the Linksys router out of the system. Just seemed more trouble than it was worth having data stored at some Linksys site, faffing with mobile app(s) and not seeing much improvement in Wifi compared to my established quasi-mesh system. Also there were issues, for me, in how Linksys handled DHCP. Replaced it with an old Netgear WAC124 (of which I have a pair). The WAC124 can run 3 separate wifi radios each with 2.4+5Ghz - all highly configurable.
Currently running a comfortable 500Mbps Up and Down - makes Google drive etc a viable option now![:mrgreen:]( "Mr. Green")
After much telephone bashing (me, in frustration) I spoke to someone in another department (some fancy name I cannot recall) designed to try and keep customers. Now, I was well out of contract by this time and not really interested in entering another contract but I did finally agree since I was promised "an upgrade will fix the problem". Would it ****! But, now I'm under contract again, might I actually get some service?
Anyway, part of the agreed upgrade would be a fixed IP address - never did figure out a regrade to dynamic ip. In the end I thought, if I had gone that route, it was more than likely I would be put back on CGNAT without a 'by-your-leave'. Fixed IP makes me feel happier for a small "no cost" option in this case. They agreed an upgrade to 500Mbps, fixed ip and Linksys router provided at no extra monthly cost to me. Funny thing is they sent me TWO linksys units in separate shipments. (I was also returning another linksys device they had erroneously sent me before, so the DPD driver was a bit perplexed.)
Speed issue was resolved after more phone bashing! After much discussion phone tech tried to bridge my (old) router (remotely) and that didn't help, then when he 'un-bridged' it found out he had hard-reset it and all my settings were gone. Speedily arranged visit from an "engineer" who actually phoned and asked if he could come a day early as he was "in the area". This chap was a bit more 'in the know' but spent an (inordinate) amount of time trying to solve the problem after the proverbial "This WILL fix it" ......er didn't. This included fitting a new modem (twice) and directly connecting a PC to the modem to run speed checks. (After he suggested hard resetting the Linksys modem I had spent several hours setting up
)Surprise, surprise - The fault was in the cabinet 500m away. Went away for 10 minutes, unplugged/plugged something and all was fixed. The moral is don't accept the "the fibrre optics are clean and/or check out OK". It doesn't matter if the equipment is broken. Apparently someone else was also plugged into that device, so goodness knows if they will fix their network as well.
In the end I took the Linksys router out of the system. Just seemed more trouble than it was worth having data stored at some Linksys site, faffing with mobile app(s) and not seeing much improvement in Wifi compared to my established quasi-mesh system. Also there were issues, for me, in how Linksys handled DHCP. Replaced it with an old Netgear WAC124 (of which I have a pair). The WAC124 can run 3 separate wifi radios each with 2.4+5Ghz - all highly configurable.
Currently running a comfortable 500Mbps Up and Down - makes Google drive etc a viable option now
Statistics: Posted by Gremlin — Today, 01:59